Bif,
I just got my Delos back from Lyra in Japan and here is how
you do it.
Send an email to apatrick@audioquest.com and tell him why
you need to send your Kleos in. He will email you a RMA
form that you fill out and email back to him. You will get
a completed RMA form in pdf to print out and send into
Audioquest with your cartridge. All the return info will be
included with the RMA form.
It took less than two hours from the time I started this to
get all the stuff I needed to send it back to Audioquest.
Actually I had the cartridge in the mail,(via Priority Mail)
in less than two hours. The only cost incurred to me was
the shipping from me to Audioquest, which was all of $5.00.
I got my Delos back six weeks to the day I sent it in. It
had a collapsed suspension and Lyra fixed it, cleaned and
polished the cartridge, replaced the Washi paper with a new
one and even supplied new mounting hardware...all at NO
COST!
Alasdair was PHENOMENAL to work with. He really took care
of me and I have the highest regards for both
Alasdair/Audioquest and Lyra. Two absolutely WONDERFUL
companies!!!
I need to also give a big THANK YOU to Jonathan. He
answered several questions for me and always had the time
and guidance to give me. We really couldn't ask for better
people in the high-end business to deal with.
