Sorry re your plight. My past business experience suggests that using “Registered Mail” with copies to relevant parties- ie who sold you the unit, the USA distributor, the Service Manager, the Public Relations Dept of Esoteric. Your comment “I was contacted..” does not mention ‘how’ you were contacted. The quote of “thousands” for shipping sounds highly suspicious. Write now to ask for written clarification of the specifics involved. Tools can be replicated using simple 3D Printing. I would request clarification of what the “right environment” entails.
Esoteric A100 Service Nightmare
My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge. I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA. I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan. What??? I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable. The interaction with TAP electronics was a nightmare but its not relevant here. A100 has essentially become an expensive paper weight. I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000. Any thoughts or recommendation on addressing this unit? I am ready to consider the unit dead and move on. This is unfortunately a last resort plea before I drop this unit to recycling.
Regards
Frank
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- 46 posts total
- 46 posts total