Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
Hello Zd542....the disc actually played and when I went to open the tray up when it had finished playing, is when the trouble started. I have contacted the Esoteric dealer and yes it is under warranty but not happy that after 14 hours I am already having trouble ......and as you know with triple boxes and dead weight of almost 70 lbs and having to go up 14 stairs and then lifting the box into a car to take it to Fed-Ex or UPS not a fun filled afternoon ....I am also curious on who is going to pay for shipping.....and to mention - the down time.
You shouldn't have to go through all that. Just call the dealer and let them worry about it. Even better, ask them for a new one so you don't have to wait.
I have had my KO3x player for 8 months and never have had any kind of problem. It gets used just about every day. i agree with Zd542 above. I have not heard of any one having trouble with the drawer if disk is loaded right... USE YOUR WARRANTY
Thank you guys ......just PO'd......but you are right - let the dealer handle this ! I will keep you posted
Unless things have changed under Integra, for warranty work, customer pays for outbound transportation, and Esoteric pays for return ground transportation.

I recommend that before anything else you contact Integra tech support:

24/7 phone support line:
Tech support Contact:
Cedric M

Regards, G.