2. digital
  3. 1439068521

Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price .....you will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
garebear
68pete
1,006 posts
 
I have had my KO3x player for 8 months and never have had any kind of problem. It gets used just about every day. i agree with Zd542 above. I have not heard of any one having trouble with the drawer if disk is loaded right... USE YOUR WARRANTY
Enjoy
garebear OP
1,175 posts
 
Thank you guys ......just PO'd......but you are right - let the dealer handle this ! I will keep you posted
guidocorona
4,298 posts
 
Unless things have changed under Integra, for warranty work, customer pays for outbound transportation, and Esoteric pays for return ground transportation.

I recommend that before anything else you contact Integra tech support:

Email:
Esoteric-Service@integrahometheater.com
24/7 phone support line:
800-225-1946
Tech support Contact:
Cedric M

Regards, G.
zd542
5,339 posts
 
That's a $14000 CD player. For that kind of money, the dealer comes back out to the house and picks it up personally and leaves him with a demo unit until they fix it. I'm not just making this up, either. Every good dealer I know would do exactly that, if not just give him another new one.
guidocorona
4,298 posts
 
Uhrn... Before stomping of feet, shredding of clothing and the likes, I recommend calling tech support.

BTW, I have seen on rare occasion my own X-01 developing a case of locked jaw... Turning the machine off, disconnecting it from the AC and reconnecting it, and then performing a hardware reset cured the tantrum...

What does the K-03 manual say about locked jaw syndrome?

G.
More to discover