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Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
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bdp24's avatar
bdp24
9,813 posts
 
Ah jafant, another happy DV-50s owner. The SACD/DVD player is garnering a cult following.
jafant's avatar
jafant
19,700 posts
 
bdp24

the DV-50s or DV-60 is on my list. I would like to know where these machines can be serviced. I have heard the DV-60 but not the DV-50s spinner.  Happy Listening!
ladycharnet's avatar
ladycharnet
59 posts
 
I will probably be listing an Esoteric DV50s here on Audiogon. They are very good SACD players and the CD filters do make playing older CDs worthwhile. Like all my gear, this one is well cared for. Let me know if interested?
jafant's avatar
jafant
19,700 posts
 

Re-viving an older thread here- I am looking for a Remote Control for my DV-50 player.

 

Happy Listening!

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