Fantastic Customer Service from Audio Classics

I purchased a McIntosh C2500 tube preamp from Audio Classics late December 2017 and received it around the 5th of January.  I loved it ever since it went into my system.  Last week I couldn't get the preamp to turn on so I did the processor reset and viola, it came on.  It happened 3 more times within the next 4 days, so last Friday night at 11pm, I emailed my salesman (Mike Sastra) and told him of the situation.  Saturday morning I received email from Mike saying he would talk with the Tech and would get back to me as soon as he heard.  Sunday afternoon Mike sent me a message saying he would swap the preamp for another they had in stock.  I told him I would pick up the next day as I don't like shipping tube equipment.  At 11am on Monday morning, Mike loaded the new to me preamp into my car and by 5pm I was listening to it in my system.


Consider that Audio Classics is closed on the weekend except for special appointments.  The fact that they took such good care of me on a weekend no less, speaks volumes about their work ethic and integrity.   I have purchased 6 McIntosh pieces from Mike in the past10 months and for any McIntosh equipment, I wouldn't consider going anywhere else.  They truly go the extra miles to make sure every customer is treated well.  I just can't say enough good things about Audio Classics.