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Fedex Warning: $100 Limit Insurance on Ground

When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo
ed_sawyer
588 posts
 
I've gotten to the point where wooden crates are my preferred method for heavy stuff. I got a pair of tubed monoblocks (the Stippich amps), 140lb. each net...these were each boxed inside a crate (and bolted to it) made from 1/2 plywood and strapping. That crate was in another larger crate, same construction, surrounded by styrofoam peanuts. The outer crate(s) were bolted to a pallet and then shrinkwrapped to boot. Total weight was about 350lbs. for the amps, 4 crates, and pallet. Over $600 to ship via FedEx air freight. But worth it, since they arrived in mint condition. Took me about 4 hours to unpack and get in the house by myself.

-Ed
swampwalker's avatar
swampwalker
5,138 posts
 
My Mailboxes etc, confirmed that to me that UPS and MBE share ownership at the corporate level. MBE, I believe, is a franchise operation, so each is independently owned. They also told me they were getting set-up w/Fedex Ground in the near future.
tok20000's avatar
tok20000
608 posts
 
What I find funny (and agravating) is that MBE charges a PREMIUM (beyond what UPS charges if you ship directly through them) for shipping UPS.

KF
Ag insider logo xs@2x
drubin
3,274 posts
 
It would be nice if MBE were effectively UPS's retail outlets, but that's not the case. They charge a huge premium, but how else are they to make money? Even if UPS gives them a cut.
saxo OP
98 posts
 
NO NO NO NO! I asked the manager of my Fedex facility, and he showed me the Dec. 2002 revised regulations sheet where nothing electronic or computer related will be insured for over $100 Ground. No, you can't buy extra insurance. Another local Fedex told me the same thing.

If you call 1-800-GO-FEDEX, they will tell you they know nothing of this change, but the stations insist there is a lack of knowledge at the customer service numbers.

If someone can to the bottom of this, I would so appreciate it. I just can't handle any more phone calls to Fedex concerning this.
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