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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
nitrobob OP
253 posts
 
gakerty

That's why I sent the entire skid load back back. I thought about keeping the undamaged one as it was individually boxed. But felt I'd be best served to just keep it simple ..
nitrobob OP
253 posts
 
three_easy_payments

It WAS freight. Fed Ex has a freight line. I had an appointment scheduled to deliver just like my previous deliveries from Yellow, Roadway, etc. that has delivered my previous Legacy’s .. The truck had a lift gate, pallet jack, and every item on this truck was on a pallet
russ69's avatar
russ69
3,520 posts
 
Use Old Dominion, that's who Klipsch uses. They use great care in shipping stuff. 
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gakerty's avatar
gakerty
175 posts
 
Yep, my Legacys were shipped via UPS freight.  Driver was nice, but seemed clueless.  Apparently he even delivered and opened the boxes in the wrong address thinking it was a large dresser or something.  The wife who was there was apparently really angry thinking her husband ordered large speakers without telling her.  Umm... the large LEGACY lettering on the box didn't give anything away?  
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