@ejr1953 ,
That is what many salespeople don't get. The high earners go for the obviously moneyed client and ignore anyone who looks like an average person.
I experienced it at Sound by Singer when they were on 8th Street. They let my very nice umbrella get taken by another 'customer', while doing business and just shrugged their shoulders when I told them what happened. I cancelled the transaction and let them know what I thought of them. Of course the reaction was a smirk and a shake of the head that let me know what a loser I was.
I swore off dealers for years. Then the internet allowed me to buy used directly.
It took more than 30 years for me to find a dealer that not only respected me, but understood me- Audioconnection.
Bob