I don't believe there is any human working for FedEx. They are all computer-generated cybernetic automatons which sole purpose is to recite the rules back to the unfortunate customers.
Seriously, I recently had one package with FedEx that had a bad address. The last digit of the street number was wrong. It took seven separate phone calls and three attempted deliveries to correct that issue. Every person I talked to at FedEx had no clue what was going on in the local level, and I was not permitted to speak with the local FedEx office directly. The shipper seems to be a staunch believe in FedEx and kept telling me that it would have been worse with UPS. It may be so, but curiously enough I haven't had any problem with my local UPS branch.
Seriously, I recently had one package with FedEx that had a bad address. The last digit of the street number was wrong. It took seven separate phone calls and three attempted deliveries to correct that issue. Every person I talked to at FedEx had no clue what was going on in the local level, and I was not permitted to speak with the local FedEx office directly. The shipper seems to be a staunch believe in FedEx and kept telling me that it would have been worse with UPS. It may be so, but curiously enough I haven't had any problem with my local UPS branch.