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Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder

Showing 1 response by herman

herman
2,281 posts
 
"Insurance is a scam. Period."

it is not, you just need to know the rules.

I've had several claims paid by UPS. In each case I did not have the original packaging. However, I took it to a UPS store and paid to have them package it. If they pack it they can't deny your claim for improper packing. If you do not pay for them to pack it, you will probably get denied. 

They also told me to keep the items, which were functioning and just had cosmetic damage. 

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