“Good Afternoon,
Since I am unable to hear the issue you are reporting in the recordings you have provided, I would suggest sending the speakers back to us for testing. If we should determine that there is any defect in the speakers we will have them repaired under warranty. Please follow the instructions below to send your speakers back for testing, and if needed, repair.
Please pack your speakers securely, with all original accessories, in the original box if you still have it, and send to the following via UPS:
KEF America
RA *****
10 Timber Lane
Marlboro, NJ 07746
Please take all steps to ensure that the speakers will not move within the box, and that sufficient packing is added to secure the speakers from external damage as well. KEF will not be responsible for damages caused by shipping and damaged packages may be refused.
The RA ***** in the address is your return authorization number for future reference.
You will be responsible for shipping the speakers to us. We will cover labor and parts needed, if repair is required, as well as return shipping.
Please let us know when the speakers have been shipped.
Best,
Technical Services Agent”
Well, there it is, I’m in the Pacific Nortwest. So, it will cost me about Three hundred dollars just in freight, probably the same or more to get them packaged, and I’ll have no music for an indefinite time. I’ll never do business with KEF again, and the Doc was right, buy direct and you may be buying a problem with no practical solution.
I’ll try to sell these locally and move on. I appreciate the comments of those who truly tried to help.