Hey Sota - Whatever Happened To Customer Service?


Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry.  I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."

That was 5 days ago.

Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...

 

gnoworyta

I would say you need at least 6 inches based on my Comet VI - 

Just measured my Comet VI - it is 6 5/8 inches to the highest point of my tonearm - but I have a Audiomods Series VI tonearm on my Comet VI (Sota did a custom order for me) and I have the brass feet pucks under the brass spiked feet, which adds a little - I would estimate the brass pucks under the feet add 1/4 inch; 

I expect the standard Rega tonearm would make it a tad shorter; the 6 1/4 inch number from Sota is likely accurate for the standard configuration without the feet pucks, but the tonearm counter weight would be the highest point and I suspect is a close fit with the dustcover - which is why I would say you need at least 6 inches. If you change the brass feet (they add 1.5 inches ) to a shorter set, you could likely knock off up to another inch (you still need some feet - the bearing well protrudes approximately 1/2" below the plinth). 

I too have not had a better table than this. Build quality is outstanding, solid speed and very quiet. Sounds fantastic. I was actually searching for a table to fit the tonearm, and the Audiomods tonearm is Rega geometry. The worry was that the tonearm would not fit under the dustcover (the VTA adjuster is a little taller than the rest of the arm) but it does and the table and tonearm with the dust cover look like the were designed with each other in mind. I will add that I have a Falcon PSU for speed control (easy add on for this table - just plug it in). 

Hope this helps..; if you need more help PM me and I will see how short I can make mine and let you know. 

 

 

@ejb 14,

Thanks so much for the info. Should I pursue the Sota I will let you know if I have any questions. Appreciate it!

The OPs request was not unreasonable. My issue has to do with posting unreasonable criticism on a public forum. 

I have a Cosmos and recently needed some help from SOTA for a minor repair. I shipped it to WI from Miami and Donna made sure that repairs were done immediately. My only charge was for shipping. SOTA is a small but dedicated company with a great history and constantly improving their products. I am very pleased with my turntable and SOTA service.

Try their facebook page. They always repond, but may take day or two. Also, this is busy time for them with Holiday ordering.