2. misc-audio
  3. 181588-68085

Hey Sota - Whatever Happened To Customer Service?

Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry.  I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."

That was 5 days ago.

Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...

 

gnoworyta
gnoworyta OP
70 posts
 

@roadwhorerecords,

Thanks. My thoughts exactly. I was not asking them to move a mountain.

ejb14
37 posts
 

I would say you need at least 6 inches based on my Comet VI - 

Just measured my Comet VI - it is 6 5/8 inches to the highest point of my tonearm - but I have a Audiomods Series VI tonearm on my Comet VI (Sota did a custom order for me) and I have the brass feet pucks under the brass spiked feet, which adds a little - I would estimate the brass pucks under the feet add 1/4 inch; 

I expect the standard Rega tonearm would make it a tad shorter; the 6 1/4 inch number from Sota is likely accurate for the standard configuration without the feet pucks, but the tonearm counter weight would be the highest point and I suspect is a close fit with the dustcover - which is why I would say you need at least 6 inches. If you change the brass feet (they add 1.5 inches ) to a shorter set, you could likely knock off up to another inch (you still need some feet - the bearing well protrudes approximately 1/2" below the plinth). 

I too have not had a better table than this. Build quality is outstanding, solid speed and very quiet. Sounds fantastic. I was actually searching for a table to fit the tonearm, and the Audiomods tonearm is Rega geometry. The worry was that the tonearm would not fit under the dustcover (the VTA adjuster is a little taller than the rest of the arm) but it does and the table and tonearm with the dust cover look like the were designed with each other in mind. I will add that I have a Falcon PSU for speed control (easy add on for this table - just plug it in). 

Hope this helps..; if you need more help PM me and I will see how short I can make mine and let you know. 

 

 

gnoworyta OP
70 posts
 

@ejb 14,

Thanks so much for the info. Should I pursue the Sota I will let you know if I have any questions. Appreciate it!

dodgealum's avatar
dodgealum
1,404 posts
 

The OPs request was not unreasonable. My issue has to do with posting unreasonable criticism on a public forum. 

jaym759
50 posts
 

I have a Cosmos and recently needed some help from SOTA for a minor repair. I shipped it to WI from Miami and Donna made sure that repairs were done immediately. My only charge was for shipping. SOTA is a small but dedicated company with a great history and constantly improving their products. I am very pleased with my turntable and SOTA service.

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