how do you ship?

Here's some insight into what happens to your UPS package. Swamp, you are right about the sorting - those packages go through miles of conveyors sometimes and they are well above hard floors in a warehouse. That said, I've had terrible experiences with drivers with FedexGround handling packages poorly right at my door. Not all, but quite a few. Never happened with Express or USPS Priority (my personal favorite). UPS has been a mixed bag for me but largely I've had pretty good luck with them.

Interesting thread. I recently shipped a pair of Acoustic Zen Adagios from Honolulu to my sister in Seattle. I went to Fedex simply because the Kinkos/Fedex office is open 24 hours and has a convenient parking lot compared to the nearby UPS depots. I was told about the $500 limit on ground shipments (yes, there is "ground" service between the mainland and Hawaii, for both Fedex and UPS) and ended up using 2-day air to ship. Additionally, the Fedex staff insisted on opening the boxes and examinig the speakers before OKing the shipment with insurance ($4000 in this case). Strange how variable their policy (or at least its implementaion) is.

As for deliveries I greatly prefer Fedex. I have gear shipped to my office since the staff is there during business hours to accept and sign for deliveries. Important since residential deliver drivers from both companies have left packages at my front door or in my carport when deliveries were made to my home. More importantly, my staff has a good relationship with the Fedex driver whose route includes their address, so the deliveries are always handled well. In contrast, the UPS man has delivered boxes to the wrong address (next door) and sometimes left boxes at the front door or side of the building without getting a sig. Just lucky the staff noticed the merchandise before the boxes "grew legs." I guess it just goes to show that in shipping as in other businesses the individual relationships are at least as important as the company you deal with.

Tvad, you are wrong about FedEx honoring statements by their employees. Once they disowned one of their stores saying that the store was the insurer. I took them into small claims court which really is protect businesses court. Another time with a turntable that was damaged which had been inspected by the FedEx agent, they dismissed him, saying that the packing was not adequate. They did ultimately honor my claim and paid for the repairs.

I just cannot imagine that you would think they would honor statements by their employees.

"it just goes to show that in shipping as in other businesses the individual relationships are at least as important as the company you deal with.you got that right."

You got that right, brother! Or sister!
Its the human element that's so unpredictable. Which as Vanermulen says, "makes it a coin toss".