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Innuos Zenith can't connect to my.innuos

Hi--

Just took my new Innuos Zenith Mk III out of the box and hooked it up to an ethernet
port on my router to my Win 10 desktop and can see it fine (including its empty file
folders, lol) but as soon as I try to go to my.innuos.com to begin fw d/l and setup, their
page says no Innuos server found.  I guess they can't see my i.p. address so I've tried
re-starting the Mk III, turning off my A/V, checking and turning off auto port routing and a
bunch of similar things but nothing works so they can see my device and I can finish
setting it up to actually use it, lol.

It's the middle of a weekend night in G.B. so not expecting much help from Innuos.  Not to mention
their "support" website is the most barren I've ever seen.  Only a copy of their Quick Start Guide, which
I already have, and a broken link (404 error) to their assumedly more in-depth user manual.  No FAQs, trouble-shooting
guides, user communities, etc.

Any input appreciated.
fasiya
bander's avatar
bander
504 posts
 
I had problems with my Zenith not bring recognized. I contacted Innuous on a Thursday. They responded post haste and on Monday they did a remote session with my computer and all was well. They're customer service is top-notch. Do contact them.
oldears
386 posts
 
The Innuos Sense app will not work until you do the 2.0.x upgrade. Then the Orangesqueeze  app will no longer work.
ja_kub_sz's avatar
ja_kub_sz
273 posts
 
Yep, all's well.

Running v1.49 and everything works, have to update to v2.0 to get Innuos sense, but am holding off for a week or so to get a better handle on the current sound qualities to then better compare post update.

I've heard great things though about the sound improvements post v2.0.
ja_kub_sz's avatar
ja_kub_sz
273 posts
 
Anyone have any USB connection issues?

I have my Zenith MK3 and have been loading music onto it via USB and all of a sudden it told me my USB wasn't formated correctly (try NFTS or FAT23), but my USB is NFTS and has been working.

This just happened... Was running old 1.49, but now upgraded to 2.06 and still have the issue.

Sent an email to customer support.

The 2.0+ sound improvement however is EXCELLENT!!!

More dynamic and detailed with better separation. Really sounds more crisp and focus, but manages more width in the sound field. Bass/sub however is something I need to play around with more (all a room problem for me, and has been).
ja_kub_sz's avatar
ja_kub_sz
273 posts
 
I honesty had the same thing and got a new USB flash drive tonplug in.

Don't know what happened. Even made sure the formats was right as it was working before.
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