insurance and shipping with UPS


I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 1 response by tls49

Most damage is caused by poor packing. For large heavy items, double boxing is important, but it’s just as important to use the proper materials. Boxes and packing materials have specifications for the intended purpose. Even double boxing with light duty supplies for a heavy item is risky. Proper packing with proper supplies should make it difficult for damage even with some rough handling. Please understand I’m not talking about something absurd like driving a forklift through the box.

As far as the "trained experts", I’m sure some do an excellent job, while others are no better than a 6 year old doing it. Just like everything else, some are professional and take pride in what they do, while others just go through the motions because they are required to do so.

Also, I think it's a bad idea to mark fragile, etc. Sure, some will try to comply with the message, but idiots are everywhere and this prompts them to do just the opposite.