2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
lak's avatar
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lak
4,708 posts
 
@catsally1, thanks for the update. I'm glad when all is said and done you will be properly compensated :-)!
ricred1
2,064 posts
 
FedEx isn't perfect, but I stop using UPS 10 years ago after a problem with one of their stores. I've developed a very good relationship with my local FedEx employees. They consistently go out if their way to assist me. 
tls49's avatar
tls49
1,351 posts
 
Most damage is caused by poor packing. For large heavy items, double boxing is important, but it’s just as important to use the proper materials. Boxes and packing materials have specifications for the intended purpose. Even double boxing with light duty supplies for a heavy item is risky. Proper packing with proper supplies should make it difficult for damage even with some rough handling. Please understand I’m not talking about something absurd like driving a forklift through the box.

As far as the "trained experts", I’m sure some do an excellent job, while others are no better than a 6 year old doing it. Just like everything else, some are professional and take pride in what they do, while others just go through the motions because they are required to do so.

Also, I think it's a bad idea to mark fragile, etc. Sure, some will try to comply with the message, but idiots are everywhere and this prompts them to do just the opposite.

czarivey
5,946 posts
 
Lemme tell ya few thingies about UPS shipping.
There were 3 instances of them shipping credenza to my mom's home with UPS with original manufacturer packaging:

1st instance almost all panels damaged and box had visible puncture and drop damage -- requested replacement.

2nd instance -- replacement came-in with several panels damaged especially the base one -- requested replacement.

3rd instance very similar to 1st.

After all from 3 boxes I was able to put together one credenza.

No matter how GOOD you pack unless you pack it onto the gigantic bubble wrapped ball, the odds of successful delivery with UPS are quite low.
uberwaltz's avatar
uberwaltz
13,381 posts
 
I disagree with NOT labeling as fragile etc for the simple fact I am sure it helped me save my money in my aforementioned post.
Yes some monkeys will see it as an enticement to try to damage but that is today's pathetic work ethic at play.
As far as at least giving you some credibility to say you tried to ask them to take care I think it outweighs the concerns.
Just my opinion.....
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