" The designer I found, is NOT a friendly or supportive fellow"
Hello,
Factual information: Joule-Electra does not produce tube cages you asked Jud to sell.
Jud replied in timely manner (usually within 24 hours) that he cannot help you and suggested to you to search in some specific places where cage could be manufactured.
What more he can do I don;t know.
Donaudio: you are supposetly long time friend of Jud and you should know what his fax is disconnected and years ago. Moreover, I believe, every time you send letter to e-mail address shown on Joule-Electra web site - you get response (satisfactory or not its outside of your public complain). I get these e-mails and I reply to all of them and some, when I don;t know the answer - particularly regarding old equipment - I forward to Jud
Plus, for repairs, we subcontracted entire service department - see info on Joule-Electra web site "Contact Us"
All The Best
Simon
Hello,
Factual information: Joule-Electra does not produce tube cages you asked Jud to sell.
Jud replied in timely manner (usually within 24 hours) that he cannot help you and suggested to you to search in some specific places where cage could be manufactured.
What more he can do I don;t know.
Donaudio: you are supposetly long time friend of Jud and you should know what his fax is disconnected and years ago. Moreover, I believe, every time you send letter to e-mail address shown on Joule-Electra web site - you get response (satisfactory or not its outside of your public complain). I get these e-mails and I reply to all of them and some, when I don;t know the answer - particularly regarding old equipment - I forward to Jud
Plus, for repairs, we subcontracted entire service department - see info on Joule-Electra web site "Contact Us"
All The Best
Simon