Magnepan Service HORRIBLE???

"I don't think one should be penalized for buying used. Magnepan made ther money once..... "

Why do you look at it like the they are being penalized? There has to be an order to which a company puts there priorities. Do you want them to drop everything they're doing to accommodate this situation. They are obviously busy at this time- vacationing employees, new orders, warrantee work, and what not.
I'm sorry, these are the risks you take when you buy used. It's an unfortunate situation but it happens.

Winoguy, I'm right with ya, none of these threads would exist if things were handled carefully or properly.

You'd think they'd be sick of claims by now, it's only money.

Of course, that would be living in a dream world right?

Markpao, Regardless if they are used or not I am now their customer and I have a problem. In most great businesses they do what is necessary to get it fixed for the customer. I am now a full 5 weeks in and have yet to even get the cost estimate. What do you think the chances are now that I would ever buy a new product from Magnepan??

I have to wait 5 weeks for an hour's worth of inspection? The company is just not staffed properly and has an archaic view of customer service.

The way I see it it does not matter one way or the other if I bought these used or not. I am the customer in this situation and I have a problem. Top notch companies take care of customer's issues. Over a Magnepan speaker's life it is going to be owned by multiple people but only be sold new once. So, Magnepan needs to provide decent support to owners of these speakers new or used. Both the 1.7's and 3.7's were hot and the 3.7's had a waiting list. So, if someone decides for reasons entirely their own to sell a pair of 3.7's they can do so. This pair had the aluminum trim rails, better fuses, Cardas jumpers, and Mye stands at a good price so I jumped on them. I am now Magnepan's customer so I expect it to not take 5 weeks to get an estimate to repair shipping damage. Still ridiculous IMHO.

I don't think Magnepan is too concerned. In our current economic situation and in a business that has been on a downturn for quite awhile, this company writes on their website that their doing just fine and really don't need anyone to hurry to give them continued support. WTF? That kinda tells me that these people have made their money and this really isn't a business, it's a hobby. They do this just to keep busy. If it ever goes south, no biggie. They are backed up with work and they have no intention of changing the way they do things there. I recently traded my 3.6's for 3.7's. It was Sept 6th of last year. The 3.7's were delivered on Dec, 23rd. Merry Xmas. If I called to make a stink about it what would've happened? My local dealer has four stores. They had one set of 3.7 demos that they rotated. To this day they still don't have a 20.7 demo. So now I'm following the instructions on their website and travelling to the factory. They tell you to come there and they will arrange for you to hear the speakers in their lab. So I talked to Wendell and he tells me first that I'm supposed to make arrangements thru my local dealer and 2nd he can't gurrantee that the 20.7's will be available for demo. Really? I'm travelling there, with two weeks notice, to possibly spend $14000 and he can't gurrantee that they'll be available. What does it take for the place that makes them to plug them in? If I was smart I'd just keep the 3.7's and forget about it but I'm not smart. All indications are that the 20.7's are just short of heaven and if you want them you just gotta go with the flow. I still want to see the factory and I promised my wife a stop at the Mall Of America. If the 20.7's are NOT available I'm gonna tell'm just what I think about it and they'll just say sorry, next.