2. speakers
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Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
etmerritt33 OP
36 posts
 
The cost to ship back to Magnepan was about a grand. $ 400 of it was for the custom wood crate and the rest for ground shipping via Estes trucking with appropriate insurance. I did not want to risk additional damage on the trip to Minn that would further complicate my damage claim with FedEx.

My complaint and issue with Magnepan has nothing to do with the product or the cost. MY ISSUE IS WITH THE SERVICE which is very poor IMHO. I also maintain based on Magnepan's own comments about the 3 and 20 series speakers suffering the most damage issues that they should ship them in a wood crate like Soundlabs and just add to the price accordingly. That would eliminate a lot of this but these people seem to be stuck in the 1950's for some reason.

Also, I still have not received the repair estimate from Magnepan which I was promised to have emailed to me Tuesday afternoon. This completes the end of week 5.

I know it would be crazy to do but I am seriously considering flipping these when they do get back and not dealing with Magnepan again despite all the other positives they bring to the table. This is ridiculous from my perspective as a customer. At this point in my life I just don't have the patience for it.
winoguy17
1,156 posts
 
Rx8man, I agree 100%. we all know accidents happen,but the track records of these companies are deplorable. How the hell do you drive a forklift tine right thru the goods?? Are these guys blind? There is so much room for improvement with these companies,and I think alot of it must start with employee attitudes. Its to the point that no matter how well something is packed, these clowns can find a way to destroy it.I hate them all.
markpao
523 posts
 
"I don't think one should be penalized for buying used. Magnepan made ther money once..... "

Why do you look at it like the they are being penalized? There has to be an order to which a company puts there priorities. Do you want them to drop everything they're doing to accommodate this situation. They are obviously busy at this time- vacationing employees, new orders, warrantee work, and what not.
I'm sorry, these are the risks you take when you buy used. It's an unfortunate situation but it happens.
rx8man's avatar
rx8man
1,484 posts
 
Winoguy, I'm right with ya, none of these threads would exist if things were handled carefully or properly.

You'd think they'd be sick of claims by now, it's only money.

Of course, that would be living in a dream world right?
etmerritt33 OP
36 posts
 
Markpao, Regardless if they are used or not I am now their customer and I have a problem. In most great businesses they do what is necessary to get it fixed for the customer. I am now a full 5 weeks in and have yet to even get the cost estimate. What do you think the chances are now that I would ever buy a new product from Magnepan??

I have to wait 5 weeks for an hour's worth of inspection? The company is just not staffed properly and has an archaic view of customer service.
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