Manufacturer Repairs? What is a reasonable time?

Over 5 months for a popular tube preamplifier. The scope of work was agreed to and the parts needed were confirmed in stock and available for the work. I was quoted a two week turnaround. Even though I brought up their notorious reputation for long service times I was assured they had those problems but in this case the parts needed were in stock. I shipped the unit with a minimal down payment.

After the third week I was told a part vendor went out of business, and on and on. After that third week conversation I purchased a new preamplifier. After the fifth month I contacted the manufacture by mail to canceled the work and asked them to return the unit. I received the unit with the work completed a little over a week later and sold it unopened within a few days later.

Elizabeth, unusually similar story but not my pre. I love dealing with little boutique works and have had honest service from all but this manufacturer.

As I said, they were, and still are, notoriously famous for pulling the ol' oki-doke for service. I find absolutely no excuse for lying, dodging messages, and emails. I recall taking to using strange phones to avoid their caller ID which worked well but the hook was already set.

In the end a formal letter sent signature required mail seemed to stoke the fire. Damn silly actually.