@jjss49 Your reported exchange with Stereo11’s Mr. Powell shows that his irascibility and petulance -- exhibited in his videos and in his posts on this forum -- can extend to his dealings with customer. To quote Maya Angelou again, "When someone shows you who they are...believe them."
Those who have gotten good service from Stereo11 have their experience and, judging from his YouTube comments, he has lots of fanboys willing to attack anyone who questions him. But fanboys on YouTube does not a business model make.
He’s flailing. He’s angry. And pouring it out on others isn’t helping. He’s crapping in his own back yard. If he has any friends out there reading this, he needs an intervention. Go help him.