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Musical Fidelity is really makin me mad

Okay, I agree I'm not the most patient person in the world but Musical Fidelity is really upsetting me. First of all, there is no e-mail address on their website; does anyone know how to e-mail musical fidelity direct? I've been waiting for what seems like forever to get my dac repaired under factory warranty. The board went out on it 6 months after I bought it.
Has anyone else out there experienced this crappy customer service from musical fidelity? My advice to you would be not to buy anything from musical fidelity, and if you have to get parts from them, just throw your broken component in the trash and move on.
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ozzy's avatar
ozzy
7,502 posts
 
A liitle off the subject, but I agree with Hotmailjbc
about Audio Advisor. I've been banned from their 30 day no questions asked return policy because I sent two items back in 2012. One of them was defective.
These companies should spend half of there adverstising budget on customer support.
racerxnet
54 posts
 
I see there is no USA distributor for MF. I have a Tri Vista DAC and wanted to contact service. Right now....Forgettaboutit.

MAK
hotmailjbc
571 posts
 
tempo sales, mfers us distributor has told me twice that the "ship" is held in customs or some such delay. i guess they can detect i have never been let out of the house much by my parents and will believe anything.....
singleendedsingle
664 posts
 
I've heard some horror stories from friends on audio as well, the techs seem to be rude with customers and doesn't give helpful advice.

Try this email:
indra@musicalfidelity dot com
hotmailjbc
571 posts
 
sent 2 more polite emails early last week. no reply. i do believe i OWN this product. how can i even get it back so i can crush it with a hammer? hashashash. it is only a 1700 mile drive. i would like to walk in and see how they deal with a irate customer face to face? i,m on the verge of describing them in less that steller words.
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