New Dolby Atmos processor. Poor sound quality

I have been thinking about returning the processor. I received it August 20. And asking for a refund. But I do not know the US consumer laws .

Any suggestions ?

Erik squires
I prefere not to disclose the name.
It may  be me who is not fit for complicated audio gear
Before buying this unit , the reviews that I have read were very positive about the sound of this processor.
Probably, those who wrote the reviews are audio specialist that know how to do the right set up..
I am well over sixty , l may be too old for technology.

My other audio gears are :
MC 8207 power amp
Rotel RMB 1075  power amp
Pro iDSD DAC Streamer
Cambridge 752 BD  BlueRay
Focal Chorus 836 W  As front
Focal CC 1000 BE as center
Dali Epicon 6 as  surrounds
Epos elan 35  as  rear
Keff R 50 as front  height
Psb imagine XA   As rear height
Monitor  audio  and PSB as Subwoofer
power cords are  2 PS Audio PerfectWave Ac 12  and  1 PS AudioAC 5.
2 power conditionner
LG  DVD recorder
All interconnect are XLR by BIS audio
Buying  everyting new would cost me about 60 000$

anything else, you  would like to know?

I will try  Room EQ Wizard (REW)

thanks  auxinput

I have probleme with Acurus ACT 4

lt is like you buy an expensive car with great expectations  and you realise that you must be a F 18 pilot to understand how to drive it.
Acurus ACT 4  retail price is 9500$

I would like to underline that audio gears is the most expensive material thing that l own.
I drive an Mazda B 4000 4X4 1999 pick up truck.
Music is important in my life, for many reasons.
A bit like the link below ( but not as much )
https://m.youtube.com/watch?v=NF2rKrBtQag

D2girls
´´ There's not much we can do if you don't disclose the name of the processor.´´ 

just kidding
l took a couple of Tylenol arthritis , and I feel already better.

I usesd an old Rotel  RSP 1069 who went out of order , twice this spring.

My new processor is Acurus ACT 4  by Indy Audio Labs
But I do not want  put the blame only on the unit.
l have admiration for the two co founders who bought the electronic section from Klipsh in 2009.
I  E-mailed theme about the poor sound  quality of my unit ( their new baby )
they asked me about my speakers and my sources.
It has been Three days now ,And I haven’t  heard from them.

Sory,for my bad temper

Received this morning
future room correction EQ

https://www.svconline.com/the-wire/acurus-cedia-new-products

Thanks a lot, auxinput.
the sound is very bright and very harch.
No matter the source, power cord, audio mode. Even in stereo mode
( two channel ) the sound is very .unpleasant.

l am going to follow your advice, take some time, calm down.
After all , there are worst things in life.

I appreciate your effort for my case

Thanks biudrain , l appreciate
But every things you wrote ,have already been done, properly.
what do you mean by : ...the low end is getting rolled off / not configured.
l have to admit that I am not perfectly bilingual. French is my first langage.
the sound is harsh , bright and not very detailed.

anyway,if it does not improve , I can always try to sell it.
I am going to loose money but it is still better than loosing my mind

As l wrote to auxinput  :  No matter the source, power cord, audio mode. Even in stereo mode
( two channel ) the sound is very .unpleasant..

BlueRay  ( HDMI ) , Pro iDSD streamer DAC (XLR) and DVD Player  (coaxial ) are  already set to bitstreem. 

According to the owner’manual, stereo mode is the best audio mode of the ACT 4.

I have an other issue with the unit ( the third ), l E-Mailed the technical service yesterday. Until now, I have been answered by the co founder of the company.
But I haven’t heard   from them ( about EQ tuning ) for the past 4 days .
I am affraid , if they learn about my thread here, I will not be on their beloved  client list.

Before ,posting a discussion thread here, I have tried everything.

Except  frequencies, bandwidth , gain, crossover,  as mentionned in the begining of my thread.
talking to me about those items is the same to me than talking Norwegian.
The owner’s manual identifies those settings ,without explaining what they are and what it does.
My understanding , as I mentionned to the co founder of Indy Audio Labs, is that the average client who buys that expensive kind of audio gear is not 20 ,30 or 40 years old. At this stage of their  life, they have other priority with their money.
The 50 years old and over costumer, on average, contrary to the kids today, is not a electronic or computer wizard. He is not an audio engeneer either.
In my honest opinion.
It is also the opinion of  Gordon Shackelford – Krell as mentionned
on this tread.

ISSUE  SOLVED

Rick Santiago, co founder and chief engeneer at Indy Audio Labs
send me an E Mail this morning  with extended informations about EQ settings.
He gave his setting recommandations ( frequencies-gain- bandwidth - low shelving filter- high shelving filter )for the kind of sonic experience I like : classical music , accoustic and brasillian accoustic jazz.
IMHO , it is out of reach for the average audiophile.
You better have a good and toughtful dealer .
The sound is very good
There is another ACT 4 in my place.

Thanks everybody for you help
Greatly appreciated

Thanks again

the adjusment  numbers that I have received for my EQ tuning 
´´ affect ´´  or ´´ touch ´´ 53  entries.

53 Parametric Locations

Classic :  Baroque
Acoustic : Eric Tingstad - Nancy Rumbel-David Lanz
Brasilian Acoustic Jazz  : Tom Jobim-Vinicius Toquinho