2. amps-preamps
  3. 187086-150037

New pre-amplifier?

I ordered a new new pre-amplifier from a dealer and they’re going to send it to me directly from the manufacturer which is fine.

However, how do I know this isn’t a used component that was sent back to the factory for recertification and a technical review or even a repair on a defective return by a previous customer and then sent out as a new product. The dealer has title to the product I believe so the manufacturer is just accommodating and working very closely with the dealer. I know that used products are often sold with a full warranty if done through a dealer and represented as such, which is fine. I assume these types of things are not like a car that has a master repair history connected to it? If I buy a new product how am I assured it's a new product?

Dealers tend to use manufacturing sites to warehouse products waiting for shipment to a customer at times. It can be mysterious. one manufacturer was willing to send me new equipment without involvement of a dealer, which is fine with me but certainly the dealers would have a problem with this.

 

emergingsoul
emergingsoul OP
1,160 posts
 

I guess it’s one of those things where a manufacturer sends out a product new initially. And then something doesn’t work right and it has to be returned and in the meantime a new replacement product is shipped back to the original customer. And this is a good thing.

And then they repair what they think is the problem on the one that was returned and then restock it and sell it to another dealer.

How many times do you ever buy something used from a manufacturer?? What are they supposed to do with it after it’s been returned, disassemble it and salvage all the good parts and begin to manufacturer new products? How does anyone really know? and does anyone know what time it is. maybe they didn’t fix the product right to begin with and it has to be returned again but this time by someone else.

I bought a few audio related things over the past few months and they all needed to be replaced or repaired. Quality control wasn’t very good. And then you’re stuck with major delays in resolving the issue.

soix
9,476 posts
 

Yet another absolutely useless post from emergingsoul.  Enjoy!

roxy54's avatar
roxy54
8,004 posts
 

@emergingsoul 

I'm not sure why you would even think of this, but at a certain point, you have to trust someone. Going through life looking over your shoulder ruins the fun. Don't assume the worst. If something goes wrong, it will be sorted out in the end.

yyzsantabarbara
4,851 posts
 

I tend to like refurbished products from the manufacturer over brand new. For example, computers are something I buy refurbished over new if given the option. I learned this from my IT buddies.

I have purchased some audio gear that was listed as used and sold by the manufacturer. I consider then as good as new or sometimes better. I tend not to have issues with this type of gear compared to brand new.

larryi
4,010 posts
 

You can never know for certain about what the manufacturer has done.  If it is sold as new, it means it is backed by their warranty.  I don’t see why it would matter much if it is a returned item being resold.  Not much life could be taken out of something that should last many decades.  If anything, parts subject to very early failure due to manufacturing defect might have been detected and corrected, and other parts that improve with burn in will have been burned in making the unit sound better from the start.  

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