Olive customer service

Yes, it has by far some of the worst customer service in the Industry, I wonder how they stay in business, I have had múltiple problems with my 4HD., Quality is poor and Customer Service a nightmare.

Since the day I got it.

First, it arrived "DOA" not working at all
I returned it, got it back with problems on the variable outputs, no sound at all, returned it again, got back another in working condition, but cosmetically looked like a DEMO unit, definetely looked used.

I decided to keep it, since at least was working, then in the past 2 years, I have had other issues, the CD drive neeed replacement, the power blew up, etc...

Also issues on the software.

More than 2500 invested in junk.

I wish I could find another Music Server where I could migrate all the music inside my 4HD with no hassles.

Any comments?

Maybe Antipodes?

Kapa11- Give Neal a call regarding his Music Vault servers. I think he would be willing to take a crack at transferring your files from the Olive to one of his units. His support has been superb.

I wholeheartedly second swamp walker's suggestion on contacting Neal Van Berg at moonlight audio.

I have one of his music vault servers and while it has not been totally infallible in operation, Neal has always been right there within minutes to help me with minor glitches that might crop up.

IMO, Neal's customer service is first rate in every respect.

Mofi - Hope your problems are not continuing. One idea is to ship the unit and your personal hard drive to Olive and have THEM do the back up for you. After all, they recommended certain back up drives to you and told you they were certified to work.

That would certainly put their customer service to the test.