Crutchfield Customer Service

Unfortunately my neighbors know I am an audiophile so when they get new gear they reach out to me to install it. I say unfortunately because they usually don’t have the proper connectors, wiring etc. ( so I dig into my stash) or need a custom setup requiring drilling, securing wiring etc. My most recent helping hand required all of the above. My neighbors receiver locked up halfway through the install for some reason and no matter what we did, we could not proceed further. He had purchased it a year ago from Crutchfield just before he moved and hadn’t used it.

We called their customer service who before connecting us with one of their technicians informed him that the receiver was still under warranty. We followed all of the techs suggestions but the receiver stayed locked. He said the receiver needed replacement and my neighbor would have a replacement in 2 days  which he did. We hooked it up went through the setup menus and he was good to go.

I told him he we were both fortunate that he had purchased from such a customer service oriented company. You can shop around for the absolute lowest price but if you have issues you better hope that the company you purchased from will support you otherwise it could be very costly as well as frustrating for your audiophile buddy.


Yes I bought a Cambridge Evo 150 from Crutchfield that had some issues with Bluetooth. Returned it and got a new one in just a few days and was good to go. Customer service matters when buying big ticket items. I tend to shy away from lesser known companies for that reason. Crutchfield is a very good option. They have their act together. Also have some favorable payment plans to boot.

Don't have one bad thing to say about them. Bought many a car stereo from them, as well as some home audio components. They stand behind everything they sell, no questions asked. 

Post removed 

I had the same identical experience except my brothers (that I was working on) unit was a couple months out of warranty. And they STILL covered it .. I was super impressed

The company that stands for not only what they sell, but how they treat the people that buy it from them.  They may not have the SOTA item you seek, but have the policy of standing behind what they do sell.

'In Warranty' is expected.  'Out of Warranty' is phenomenal....rare.  

You can't buy that sort of 'cred' earn it.

100% I love Crutchfield, just another reason why I do.

Nothing but amazing customer service.

Yes, but when they say in early June (2021 for example) that they are taking orders for $611center channels that retail for $1,099 and they’ll be in stock on July 16 and all you need is $1 and a credit card to order one, be prepared to be charged again the next day for the renaming $610. Unfortunately, I had given up my debit card number and had kept it unlocked thinking I was in the clear for at least the next 40 days, as far as Crutchfield was concerned. Once I found out I had been charged I called to get to the bottom of it and the somewhat nice woman said, well it looks like they came in sooner than we thought and they’re shipping out today. I asked if she was sure and she said that she was, so I just left it as it was. The speaker hasn’t been available to my eyes for under $799 since, so no real complaints. But it could have been disastrous for anyone in a different financial situation. That type of thing could really rack up some fees at BOA. Those that know what I mean, you know what I mean!

I have had 2 bad CS experiences with Crutchfield and will not order from them again.  I am generally not a negative person and I don’t want to go through the tedious details but I feel this thread should have some balance.  Otoh I have had excellent CS from Music Direct 

I can give Crutchfield a thumbs up as well for three reasons:

1-Excellent customer service.  Only needed it once but they came through.

2-Superior packaging.  They double box with peanuts.

3-They used to have a full credit trade up program which I took advantage of years ago (not sure if they still have that or not)

I buy from them when I can.  I picked up a NAD M10 from them and had a few minor patch issues.  Basically, the support was we are working with you until it works or you are getting a replacement.  They are solid!

For high school graduation we purchased a car head unit for my son for his car - a no name he had picked out. Crutchfield replaced it twice and then the 3rd time replaced it with a significantly upgraded Kenwood unit. I had my son make all the calls to give him the experience. I was always in the room just waiting to provide indignant support but was I was never needed as they always treated him with respect despite being 18/19.  Made me a Crutchfield fan for sure. 

Been dealing with Crutchfield since the beginning! Always on point always most helpful! Very impressive that they are still going strong and have remained committed to their roots! Crutchfield rocks!

ALWAYS have bee this good.  As a former dealer, I wish we could have had suppliers this good!

I’ve bought from them several times and had nothing but good experience’s with Crutchfield my self.

Always glad to hear a good news report.


I’ve ordered several things from them and they have superb customer service.  

Yes, Agree. I only used Crutchfield for car stereo systems 20 some years ago and they were the best as for customer service. I loved them