I actually moved from a Hana SL to a Benz Micro Wood that I bought from Kron.
Cartridge arrived quickly and was in perfect condition. I found it to be a significant upgrade to the Hana which I thought pretty decent but not up to the hype. I have owned several Benz cartridge over the years. About 6 months and 200-300 hours into my playing the Benz, the suspension began to collapse and the cartridge body was riding about 0.5mm above a record. I contacted Kron, told him of the problem and included a photo to show how low it was riding. After a few back and forth emails he agreed that things did not look right and he sent me a new cartridge at no charge. Pretty good service, I'd say.
That being said, I have shied away from Benz because of that. It may have been a rare thing but it was the last straw for me as I had been improving my digital sources to the point that I was ready to abandon Vinyl. I didn't have a lot of albums anyways.