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  3. 169529-145530

Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork
lalitk's avatar
lalitk
5,440 posts
 
I own both REL and Aurender, always received timely support from them.
dadork OP
632 posts
 
@havocman I'd hardly call Parasound and REL never heard of equipment. 
audio-union's avatar
audio-union
179 posts
 
There are always at least 2 sides to a story and a witch hunts work both ways. Anyone could be next in the sights of someone seeking revenge or just to cancel someone or something.

Unvetted stories on a forum regarding customer service are not always the best source of information on this subject, but they are very predictable.

What kind of customer are you? The customer service you get depends on you and you do not know what is taking place on the other end of a conversation unless you are told. Customers with bad manners, or who seem to have endless insults, or who don't "listen" may not get the customer service or results they are seeking. It could be, when you tell a company you will never buy from them them there is a sigh of relief.

There are customers who buy fake, look-a-like, or counterfeit products who then expects the real company to support the product. According to a GAO (US gov 2008 study) searching for the absolute best price on a product is likely to lead a customer to a fake, look-a-like, or counterfeit product at least 43% of the time.

On the other hand, there are good and bad people and companies in all industries and walks of life.
moofoo
291 posts
 
I have received excellent customer service from the following.

EgglestonWorks
Upscale Audio - from Kevin Deal directly
Audio Mirror - from Vlad Bazelkov
Dehavilland Amplifier - from Kara Chaffee
Manley - from Evana Manley directly
Audio Advisor

These people really care about their customers and their products that they make or sell.

worstwebsiteever
20 posts
 
I love when people passively aggressively respond to well meaning posts only to have people like JohnD come back with a declaration that when he calls they always answer the phone while tribute signalling his equipment llst. These shops may have neen responsive now they are part of a conglomerate where nobody answers the phones like at mcintosh where i am still waiting for a call back and yup my next amp purchase was Levinson. Not to mention PS Audio where i am still witing for my DAC update call back.  Both are now dead to me. 
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