Poor Customer Service

When I was upgrading my phono amp couple of years ago I wanted further information about the van den Hul 'The Grail SB'.  So I phoned the company.  AJ himself answered the call and answered all the questions I had.
I bought the piece.  It is wonderful.  And so is AJ and his company.

@three_easy_payments
”

You may recall the guy in another country whose speakers were dropped off at a station and he was supposed to drive hours away to pick them up. A forum member instructed him to "Use American ingenuity". "Do you want them or not?" he says. "Just go pick them up, and suck it up." The guy paid for direct delivery to his house.

Or another guy that didn’t get his speaker grills after months of waiting. A member’s response, "why would you possibly want grills anyway?"

Tekton if I recall correctly ?

I own both REL and Aurender, always received timely support from them.

@havocman I'd hardly call Parasound and REL never heard of equipment. 

There are always at least 2 sides to a story and a witch hunts work both ways. Anyone could be next in the sights of someone seeking revenge or just to cancel someone or something.

Unvetted stories on a forum regarding customer service are not always the best source of information on this subject, but they are very predictable.

What kind of customer are you? The customer service you get depends on you and you do not know what is taking place on the other end of a conversation unless you are told. Customers with bad manners, or who seem to have endless insults, or who don't "listen" may not get the customer service or results they are seeking. It could be, when you tell a company you will never buy from them them there is a sigh of relief.

There are customers who buy fake, look-a-like, or counterfeit products who then expects the real company to support the product. According to a GAO (US gov 2008 study) searching for the absolute best price on a product is likely to lead a customer to a fake, look-a-like, or counterfeit product at least 43% of the time.

On the other hand, there are good and bad people and companies in all industries and walks of life.