Poor Customer Service

Poor customer service is when they put you on hold and hang up on you.

Thanks for letting us know.

The thing is, even if you're swamped, and can't get good help,  it's trivial to auto-respond to say something like this:

"Thank you for your email, we are currently 1-3 days behind in email, we appreciate your patience and we'll get back to you at that time.  If this is an emergency, please contact the dealer where you purchased your magic_box"

And if you want to look really professional, for a handful of dollars (literally almost nothing), you can put in place a service where you take trouble tickets and then have technicians take a look at the tickets and get back to customers.
There's no excuse for bad service in the 21st century.   The tools are there to provide good service, they're cheap, and easy.

I've need been in that situation 
but close.  it only happens if i buy out of my Country.   But all has been good for me .   I noticed you never put down the question to Us
 was is a stupid question Freddy?
 

Sutherland phono stages - incredible support by Ron Sutherland (answers the phone himeself) who spent over an hour talking about a power supply upgrade for $350 and then guided me through the installation of the board. He said he is honored to have me have his product in my system - unbelievable.

Integrity hifi - answers the phone and tells you exactly what configuration to buy, helps with setting it up, and supports it when you have questions.

VPI - fantastic support of van den Hul cartridges which they have recently started distributing, including setting one up for me at their factory/offices on a competing turntable!

Townshend Audio - Got through to Max Townshend himself who recommended a different capacity product and apologized for their lack of questioning the application and sent me the right one.

Symposium Acoustics - Owner answers the phone himself (Peter) and takes the time to understand the application and budget and makes the recommendation in the humblest way.

Music Direct - I'd buy from them again in a second.

Only bad experiences are from dealers who don't have time for you after you've bought the product and don't see a future purchase on the horizon. Won't mention their names.