Poor Customer Service

Like others above have noted, poor customer service makes me vote with my wallet and buy from others. 

In my experience, I've received excellent customer service from the following to name a few, in no particular order:  Ascend Acoustics, Rythmik, VPI (both Mat and Harry personally), Rogue Audio (Mark & Nick), Manley (EvaAnna), miniDSP, GIK Acoustics, Bob's Devices, Soundsmith, SweetVinyl, Herron, Oppo, Dr. Feickert, Brent Jesse, VTV amplifier, Music Direct, GIG Harbor Audio, Reference Analog, Audio Advisor
As to poor customer, the one that stands out to me as horrible is Emotiva - based on my experience with the UMC1 and how they handled the whole situation (complete lack of integrity).  Will never buy another Emotiva product and sold all of the pieces I owned.

Poor customer service is when they put you on hold and hang up on you.

Thanks for letting us know.

The thing is, even if you're swamped, and can't get good help,  it's trivial to auto-respond to say something like this:

"Thank you for your email, we are currently 1-3 days behind in email, we appreciate your patience and we'll get back to you at that time.  If this is an emergency, please contact the dealer where you purchased your magic_box"

And if you want to look really professional, for a handful of dollars (literally almost nothing), you can put in place a service where you take trouble tickets and then have technicians take a look at the tickets and get back to customers.
There's no excuse for bad service in the 21st century.   The tools are there to provide good service, they're cheap, and easy.

I've need been in that situation 
but close.  it only happens if i buy out of my Country.   But all has been good for me .   I noticed you never put down the question to Us
 was is a stupid question Freddy?