Jriggy,
Sorry about your experience with chris(BPT).I`ve used the BP-3.5 Signature Plus(balanced AC transformer) for the past 4 years and it is simply an excellent product.Everything improves with it in my system including dynamics and scale.Despite the large transformer(65 pounds) it is dead quiet(no hum at all).Chris was very helpful and responsive in my experience with him.The benefits of balanced AC power is undeniable in my opinion.
Regards,