2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
Post removed 
timlub
2,039 posts
 
@almarg 
Al,  I couldn't have said it better,  I was just about to respond to thorloki when I read your last post.  He simply signed into our community to try to destroy Kevin Deal and Prima Luna. 
He has a legitimate gripe, but he isn't dealing with the issue,  he is simply trying to hurt those involved even those involved had no ill  intent toward his negative situation and have taken steps to correct it.  thorloki, you have lost credibility with me.
Tim 

mofimadness's avatar
mofimadness
4,982 posts
 
IMO your demands of Mr. Deal are uncalled for and unreasonable, and I for one am not a member of the community who is "waiting for an answer."
+1   Time to give it a rest and move on...
thorloki OP
19 posts
 

"He has a legitimate gripe, but he isn't dealing with the issue, he is simply trying to hurt those involved even those involved had no ill intent toward his negative situation and have taken steps to correct it. thorloki, you have lost credibility with me.
Tim"

Dear timlub,

I am not looking for my $30,000. speakers to be replaced, I am NOT looking for compensation for my time lost and aggravation.

I have never, during this whole episode, asked for ANY KIND of compensation from PrimaLuna.

I understand, what happened here, was not intentional, on the part of PrimaLuna.

However, PrimaLuna, as well as other manufacturers, need to understand that they bear some responsibility for CONSEQUENTIAL DAMAGES!!

Putting out defective pre amps that blow up speakers and then offering to 
REPAIR their  DEFECTIVE product is NOT acceptable.

I would ask, that the posters who disagree with me, to consider, how they would feel, if this happened TO THEM??

I am asking for ONLY ONE THING, for PrimaLune to take care of it's customers.

I am asking that PrimaLuna, issue a recall of it's products, verify them,
and repair/certify and return the products to the owners.

If, as Mr. Deal says, he changed the caps on his units in stock, why then,
do the pre amps in customers homes, not deserve the same treatment?

If PrimaLuna, does this, then my faith is restored, and all is good.

IF NOT, then my suspicions are confirmed and PrimLuna does not give two bits about it's customers or the products it sells.

Lets see what Mr. Deal does.
p59teitel
312 posts
 
^ Expecting a company to recall thousands of units because a whopping two (2) preamps had an issue is about the nuttiest thing I've ever read on here...which is saying something!
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