Qobuz hell

Yes, Qobuz definitely needs to work on their customer service. I'd saved a link: 

but now it's different, but I can still get to a contact point via a lot less trial and error.

Regarding the service, I didn't like their Windows interface (cell/tablet apps always seem limiting to me, vs. a full screen and the information/options it can show) - and in the beginning I was accessing Qobuz via the Bluesound Windows program, yet another serious limitation.

I ended up buying the Roon software, and that got rid of all the problems I was having with the Qobuz program. As regards music "hanging" sometimes while listening, I recently replaced my DOCSIS 3.0 cable modem with a DOCSIS 3.1 version - same speed - and all those problems disappeared (DOCSIS 3.1 isn't just helpful with getting higher max speed service if your provider offers it; it's got performance improvements that make any bandwidth tier more responsive).

I realize that the Roon software purchase is expensive, but they've got a subscription plan. For discovering new music related to your tastes, organizing everything and much, much more, I wouldn't want to be using any of the current streaming services without it.

I've seen one or more criticisms of MQA, here, and it just doesn't jibe with my experience. Maybe I've got a "better" sound system or just more inclusive tastes, but I've listened to some MQA music and didn't have a problem. Of course, much more depends on the processing in the front end of the process (recording and mastering equipment and choices), but on a good, flexible system there shouldn't be an issue. If people have objections from a simply mental pov (numbers people) without much regard for psychoacoustics, you have my sympathies; for me it's all about the music.

@philosurfer 

that link - the chat is DEAD. No one responds to it. I also tried the email address, nothing. 

The last time I had something like this was with Brussel Airlines that had their call center in Suva, Fiji, with 0 competence. But at least they responded. Seems like their idea of customer service is a chat window, where you can type things. How original and frugal.

@grislybutter

Re: the chat window, I’ve used it before - you just have to wait. The times I’ve used it, they got back to me within one business day. They're in France, so you have to keep the time zones in mind.

@philosurfer 

the chat is not supposed to work like that. You don't chat with some and get back to them in one business day. That's what email is for

Call the card company and tell them the story.  They can stop payment. I use "Discover" and they are great to work with.