Repair a Sony SCD 777ES?

Flip a coin. Those are your chances of a satisfactory service trip to Sony in Laredo, Texas.
I sent them my 777 in it's original box.
The first thing they do is recycle your box. Then they fix the player on a flat rate schedule.
My player came back to Phoenix in a single box, with the heavy CD puck in a plastic bag, duct taped to the top of the player, with one piece of duct tape. This allowed the puck to slap against the surface of the player, marring it.
And, most importantly, the player still wouldn't play CDs or SACDs.
I had to wait for a Sony tech to call me (in a 2 day window) before I could get an RA # from Sony.
The biggest insult came next. The tech said every piece is thoroughly tested before it is shipped. I actually had to return the player with (1 each) non playing CD & SACD.
He said it was probably my discs. Yeah, right!
The player came back, this time with a new transport. Since I had already paid $220.00, the 2nd repair was "free".
Sony had my player tied up for over a month. When I questioned why my original box disappeared, they said this point is clearly stated in their FAQ section.
I immediately sold the player, and sold my XA7ES a year or 2 later. I'll never buy another Sony player.

You might try here http://www.musictechnology.com/

Bill Thalmann offered to help me with my sled drive motor issue on my SCD-1.

Chuck

Sony Repair is legendary for their bad service. And Sony Suctomer Service is equally as bad. After dealing - for 4 exasperating months!! - with Sony on the repair of a very expensive monitor, I sold the damn thing and vowed to NEVER buy another Sony product again.

So far, I've kept my vow...

-RW-

Sony repairs are a waste of money. Buy a Sony refurb, direct from SonyStyle, is a better deal, at least you will have a 90 warranty. Typically if it is bad it will prove to be so withing a few days of start up, and Sony will come get it, for free, refunding all your money. I've purchased four Sony 595's, mostly for $60 a piece with free shipping. I use two, and have the others as backup and for resale. These are five discs, SACD players and they sound and work well. Sounds almost as good as my Sony 777es and 5400. I have purchased other Sony refurb cd units and have have always been pleased.