Schiit customer service seems poor

jumia: A dangerous volume control? Seriously? LOL

#jumia's issues have been addressed many times and in many places.

It's pretty clear when he states, "if you make a switching mistake". The onus here is on the user to use the equipment properly, not in a "work-around" situation.
The OP will claim that Schiit advertises the Freya as HT compatible based on two lines at the bottom of one page on their site. There is no mention of HT in the owner's manual and this can happen with any preamp that does not have a true HT pass through.

Website and schiit emails contend product offers a ht pass thru capability
Is the concern that its wrong if they said this? All i am saying is that input switching can be risky with potential to severely hurt you.

volume on freya nneds to be all the way up to allow sound to begin passing through from avr. Switching to the dac input without turning it all the way back is dangerous. They offer no warnings in any of their literature. Why must volume be turned all the way up to use an avr? Poor design.

These posts read eerily familiar to the posts of emeringsoul on this topic

Soooo Schiit is having inventory issues.  It is frustrating but not their fault. I had an issue with trying to buy a loki + which serms impossible; shame.  They refunded my money promptly (which apparently they never took, which caused some confusion on my end because I thought it was pulled and wasn’t).  They’ve also answered my questions online honestly and promptly.