Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 4 responses by jea48

....... "the buyer needs to ship them back at his expense (PayPay rules)"..........
08-27-12: Buconero117
Plus the buyer better insure the two amps.

"No, Seller. You had to have known there was no manual, but yet you sold it as mint with a manual. Either get me an original manual or you can have the amps back."
08-27-12: Jaxwired

Jaxwired, Is that true you listed the amps as "mint" with manual?

I am not going to try to tell you what to do......

I would suggest you go to kinkos and have 2 copies of the manual printed. Then send the two manuals to the buyer with a note, again saying you are sorry for not checking the boxes for the manuals.

Email the buyer telling him you have sent him the manuals, to let him know they are on the way.

Just remember you will catch more flies with honey than vinegar...
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Jaxwired,

Email the buyer letting him know you have mailed him the copies of the manuals.

I would also add in the email, the emails between you and the manufacture.... I bet the buyer will understand and be happy.
Jax has positive feedback dated 9/3 on an amplifier, so hopefully it all worked out???
09-05-12: Acman3
Acman3,

Yes it would appear so....

Jaxwired's Feedback
Extremely fast shipping: bought the monoblocks Wednesday morning, Tom took them to the shippers at noontime, and I received them on Saturday. Well boxed and exactly as described - mint. Thanks, Tom.
Positive by Buyer -------- (24) on 09-03-12 re: Amplifier

Jaxwired Must be out of town as I notice he has not left feedback for the buyer as yet.
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Jaxwired,

How about an update.....

Was the buyer satisfied with the manuals you sent him?
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