Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
Further and further down the rabbit hole we go. It gets strange down here. It's here that we find...

∀F(Fx ↔ Fy) → x=y
F = discernable characteristics
x = original manual
y = replacement manual

If the seller provides a replacement manual whose discernable characteristics are equivalent to those of the original manual, then he has, quite literally, provided an *identical* manual. This is the Principle of the Identity of Indiscernibles, first described by W.G. Leibniz, German philosopher and mathematician who, among other things, co-invented calculus.

What makes one manual identical to another is not that it has the same trajectory through space and time. It's that it contains the same INFORMATION. It is for this reason that we can say that, when I watch a TV program in Los Angeles, and you watch it in Helena Montana, we have seen the same program, even though I saw it several seconds before you did, while in a different location, and as a result of a different radio wave trajectory. What makes it the "same" program is the INFORMATION it contains. Same information. Same program.

What goes for TV programs goes for movies, books, photographs, albums, manuals, or any other entity whose discernible characteristics are overwhelmingly defined by the INFORMATION they contain. Otherwise, we would find ourselves in a world where you say "We're reading the same book," and I say, "That's impossible. It hasn't left my bedstand for weeks!" Or, as Alice said...
"I wonder if I've been changed in the night? Let me think: was I the same when I got up this morning? I almost think I can remember feeling a little different. But if I'm not the same, the next question is 'Who in the world am I?' Ah, that's the great puzzle!"
This thread has sounded a little like Wonderland.

IMO, of course.

Bryon
The buyer simply meant to include the manual.

It was a logical implication, of sorts, on his part.

His point of reference was the papers in the envelopes included in the boxes.

The reference of that's all that was included from the manufacturer should be enough, in hindsight, to quell the matter.

Going the lengths to make better 'copies' of a manual that may had never come with the amps is going beyond what would be considered accommodating,

This type of behavior, on the buyers part, can be observed in life. One time I had to have a broken windshield replaced on my car. I wanted an original to be used as it has green tinting in it to reduce heat but my adjuster refused. I pointed out that it is clearly stated in the car's description, which could be referenced online, but he demanded I produce the original dealers invoice that appears on the window, stating the equipment, features, and extras and that legally, he was under no obligation to use original factory parts unless I had that stupid window sticker.

It took three replacement windows before I got one that I could see out of, undistorted. The adjuster would have saved money had he just went out and got a proper window.

It works both ways and serves no one when being stubborn beyond what is reasonable.

All the best,
Nonoise
Jaxwired,

How about an update.....

Was the buyer satisfied with the manuals you sent him?
.
It's been well over a week since this thread got started. Has there not been resolution by now?
Yeah, I'd like to hear an update as well. And a couple of more things, even tho I commented before:

I'm still 99.999% on the side of the seller, & think the buyer is a total d'bag. But after selling maybe a thousand items on fee-bay, & a few dozen on A'gon, I've become even more incredibly anal about checking the item over many times, measuring, taking pics of even the box & manual if it's camera or audio gear, etc. And a final check before I ship, b/c I live in fear of A-hole buyers like this one.

Doing the "final check" of the item, a very few times (over many years), I've found a tiny mistake, & e-mailed the buyer before shipping. If you can nip a mistake, no matter how small, "in the bud" so much the better.

But I still suspect this buyer is a very unhappy person, who has a pattern of this type of bullying, unreasonable behavior.....