Skating force is related to groove drag, which in turn is related to groove modulation. A blank record has no groove, nor modulation, so can't be used to set anti-skate. However, if you can't dial in enough anti-skate to stop the arm on a blank record then you sure don't have enough for it in a groove.
Your anti-skate is broken. Before sending it to someone as clueless as you talked to at SME I would try and fix it myself.
Your anti-skate is broken. Before sending it to someone as clueless as you talked to at SME I would try and fix it myself.