Solidsteel Racks


Hi all,

Does anyone have any experience with Solidsteel racks and their customer service? I wanted to order the HF-4 rack, as it's big enough to hold my McIntosh amp and I like the way it looks. That said, it's listed as temporarily out of stock on Crutchfield and an email sent to the company a few days ago has gone unanswered. Should I just move on to another company? Suggestions? (I don't want an all wood rack. I like the look of the metal legs and black shelves).
Ag insider logo xs@2xmayoradamwest

I have the old Model 44 Solid Steel rack, which was later renamed the 5.4. Those were the Solid Steel racks, long-ago discontinued, with shelves that each sat on three aluminum cones, the tips of which sat in little wells in the cross-members of the rack's aluminum frame. Each shelf is 3/4" MDF covered with a thin veneer of Formica. MDF is out of fashion, but I guess the stock shelves could be replaced with maple ones.

The metal frame is nicely made and finished, and the four corner pillars can be filled with sand/lead shot/kitty litter. Each pillar has a nicely-machined stainless steel threaded spike in it's bottom for leveling. The only problem I have had with the rack is that the top shelf sits on three cones, the one in the back in the shelf's center. My turntable, which weighs 60 lbs. and has four feet, was heavy enough to bend the back side of the shelf at it's two corners---since it was supported only in it's center, all the way down onto the top of the pillars. I removed the three cones and placed the MDF shelf directly onto the four corner pillars. Cones are reputed to provide isolation, but I don't buy it.

@bdp24 that's a great data point. I'm actually looking for a rack mainly because my $90 Monoprice rack not because I care how it looks (it's pretty unoffensive) but because the 110lbs McIntosh MC452 amp is pretty precarious on it. I fear it'll collapse any day.
I have three Solid Steel audio racks to fit my McIntosh equipment.  I own a S2-5, S3-3 and S3-5 audio racks.  They are all rock solid and offer plenty of room for Mac gear.  My Turntable is on top of a 3-5 rack and no longer has acoustic feedback.

Music Direct sells all the variations and is where I purchased them from.  Did you call Solid Steel in Italy?  Highly recommended.
@stereo5 I’m not going to call Italy. This is why we invented email. I did my part and reached out. I have little patience for companies with bad service. They were my first choice but I’m not going to order if I have no idea when a rack will actually arrive. 
Did you check with Music Direct?  They always answer email promptly and you can call (think toll free) and talk directly with a salesman.   Plus they give free shipping on audio racks.  All 3 racks I bought from them came within 3 days of ordering them.

I Mis-Read your original post, I was under the impression you tried phoning them, my bad.