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Solidsteel Racks

Hi all,

Does anyone have any experience with Solidsteel racks and their customer service? I wanted to order the HF-4 rack, as it's big enough to hold my McIntosh amp and I like the way it looks. That said, it's listed as temporarily out of stock on Crutchfield and an email sent to the company a few days ago has gone unanswered. Should I just move on to another company? Suggestions? (I don't want an all wood rack. I like the look of the metal legs and black shelves).
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mayoradamwest OP
429 posts
 
@bdp24 that's a great data point. I'm actually looking for a rack mainly because my $90 Monoprice rack not because I care how it looks (it's pretty unoffensive) but because the 110lbs McIntosh MC452 amp is pretty precarious on it. I fear it'll collapse any day.
stereo5's avatar
stereo5
6,365 posts
 
I have three Solid Steel audio racks to fit my McIntosh equipment.  I own a S2-5, S3-3 and S3-5 audio racks.  They are all rock solid and offer plenty of room for Mac gear.  My Turntable is on top of a 3-5 rack and no longer has acoustic feedback.

Music Direct sells all the variations and is where I purchased them from.  Did you call Solid Steel in Italy?  Highly recommended.
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mayoradamwest OP
429 posts
 
@stereo5 I’m not going to call Italy. This is why we invented email. I did my part and reached out. I have little patience for companies with bad service. They were my first choice but I’m not going to order if I have no idea when a rack will actually arrive. 
stereo5's avatar
stereo5
6,365 posts
 
Did you check with Music Direct?  They always answer email promptly and you can call (think toll free) and talk directly with a salesman.   Plus they give free shipping on audio racks.  All 3 racks I bought from them came within 3 days of ordering them.

I Mis-Read your original post, I was under the impression you tried phoning them, my bad.
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