Solidsteel Racks


Hi all,

Does anyone have any experience with Solidsteel racks and their customer service? I wanted to order the HF-4 rack, as it's big enough to hold my McIntosh amp and I like the way it looks. That said, it's listed as temporarily out of stock on Crutchfield and an email sent to the company a few days ago has gone unanswered. Should I just move on to another company? Suggestions? (I don't want an all wood rack. I like the look of the metal legs and black shelves).
mayoradamwest
I have three Solid Steel audio racks to fit my McIntosh equipment.  I own a S2-5, S3-3 and S3-5 audio racks.  They are all rock solid and offer plenty of room for Mac gear.  My Turntable is on top of a 3-5 rack and no longer has acoustic feedback.

Music Direct sells all the variations and is where I purchased them from.  Did you call Solid Steel in Italy?  Highly recommended.
@stereo5 I’m not going to call Italy. This is why we invented email. I did my part and reached out. I have little patience for companies with bad service. They were my first choice but I’m not going to order if I have no idea when a rack will actually arrive. 
Did you check with Music Direct?  They always answer email promptly and you can call (think toll free) and talk directly with a salesman.   Plus they give free shipping on audio racks.  All 3 racks I bought from them came within 3 days of ordering them.

I Mis-Read your original post, I was under the impression you tried phoning them, my bad.
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SolidSteel makes very good audio racks and I would highly recommend this brand.
I currently own the S4-4 model and I am very pleased with this audio rack.

I have contacted SolidSteel many times via email and have always received a response from them. Sometimes it took a few days to hear back from them since they are in Italy and have a different time zone. 

SolidSteel carries quite a few different series/models and it is possible that Crutchfield and Music Direct are not able to stock all of them.

Elizabeth makes a good suggestion with trying to search on line to find a place that might have them in stock. Otherwise , I would contact Music Direct , or Crutchfield after the current holiday and inquire about availability.

Most companies like Music direct ,when they place orders overseas , will order in bulk . If they are currently out of stock , you can place an order for their next shipment.
It would be worth the wait if they would have to order this audio rack for you.