Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
Sent in a cartridge this past Wednesday and it should arrive I'm Peekskill by Monday. From that point, I was told the turn-around should be ten to twelve weeks. This sounded reasonable to me; I have other cartridges, and I'm willing to wait for craftsmanship.
For some reason, my computer still won't let me get onto their website. I remeber they had a $250 option and a $350 option, but I can't remember what the differences are between the two.

Does anyone know what the differences are and if it would be worth going for the $350 option?

Thank you for your help and sharing any experiences that you might have.
Dear No_regrets: I have this email from the boss it self:

Peter@sound-smith.com and this other one:
craig@sound-smith.com

Regards and enjoy the music,
Raul.
They took eight months to retip an Technics MC 310. After waiting all those months I emailed them and requested my cartridge be returned. The very next day I received a phone call telling me it was done. During the time the cartridge was gone I bought an Audio Technica AT-150MLX. I love the thing and it has a user replaceable stylus and I am current thinking about a Ortofon M2 Black which has the same feature.