The Music Room - Boulder Colorado

I’ve purchased several new subwoofers from The Music Room and thus far have found them to be very reliable and definitely above board. 

They are legit, I’ve bought a few things from them. One time, I bought an preamp and it arrived with some of the capacitors disconnected from shipping. They paid to have it shipped back and repaired it with higher quality caps.

I have had both good and bad dealing with them.
Bad was on deal right here for some cables, do not even remember the exact issue but we did not resolve it amicably and instead of communication they decided to just block me instead, real classy.

However since that time ( was maybe five years ago) I have completed 3 purchases direct from their own website with a slightly better price than here and zero issues.

So it might just depend on which salesperson you get to deal with.

I would call again, express your dissatisfaction and let them know action whether BBB or PayPal will be forthcoming if not at least a plan of fulfillment is given to you.
Good luck

They are legit. I have had few dealings in the past and usually they are very quick to reply. But there has been times where I did not hear back from the rep....and when did get hold of him, all I heard that they have been very busy. 
You may experience delay in reply but don’t think they will run away with your money. It is a busy time of the year and they may be short staffed due to scheduled vacation time. 

Thank you for your helpful responses. Good to hear that you all are generally satisfied with TMR. I'll keep trying to get affirmative communication and appropriate fulfillment out of the TMR - but, this has certainly not been at the level of customer care/service that I was expecting.