The Outlaw ruins X-mas


So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno
I think that requiring that the ship to address be registered with the CC Company is a good idea. It's another layer of protection between you and a potential credit card thief. A few months ago, someone used my CC to purchase a 50" plasma from target.com. If I had not received a confirmation email from Target, I would not have known until I got my statement. It was being shipped to an address different than the billing address.
For those who think shipping only to the billing address is a bad policy, probable haven't figured out that this practice only exists because of fraudulent credit cards use.

I have a feeling these same people would be the first to cry bloody murder if their credit cards were fraudulently used because such limitations didn't exist.

Unfortunately, we all pay the price for the criminal acts of a the few.
Rhyno,

Seems Outlaw has you trumped, I noticed you neglected to tell us you were buying B-Stock and demnding Class A service, during the holiday season. Sorry it didn't work for you, but I suspect the email did come through, and you, as I have done likely deleted it as just another confirmation email and then later were behind the 8 ball so to speak....
A correction to my earlier post ...

In re-reading my post, I didn't mean to give the impression that Outlaw had to replace all its RR2150 receivers. My receiver was from one of the first production runs and it developed problems after about 6 months. Outlaw offered me a replacement on the spot. I did need to wait though until new stock came in, as the original factory had been "fired" as they couldn't keep up with demand. The new receiver has been in use for about 3 months now, is problem free, and sees daily use.

I felt that Outlaw handled my issue in a professional way and showed not only its faith in its product, but also in wanting to keep me as a customer.

Regards, Rich
Ouch! I just ordered two Marantz recievers on Monday and I received them via Fed-X the next day. I paid nothing for shipping and they came from nearly 300 miles away. I know that might not be as far as your shipment had to travel. But, I sure would think they could have done more for you.