The Outlaw ruins X-mas

again, scott, these are facts:
1) i didn't get the email. period. the fact that I don't care about reviewing a log is indicative of me being busy as hell during the day and wanting to get to the point: in this case, whether I'm doing business w/ you or not.
2) when you phoned me (6 days later), you got prompt clarification on the Credit card ship-to info. again, this is indicative of my good faith on executing the purchase, which only goes to support my contention that i NEVER received one email from you about a problem.
3) when you received the CC resolution, it still took another 3 days, and i had to call YOU on monday at noon, as the messages(!) i left to your company's VM were unreturned at that time (and x-mas keeps getting closer). and had i not and simply relied on your operation to send things promptly, i'd have been completely screwed for x-mas.
4) i got a denon shipped from NJ (mistake earlier, it wasn't MS, that's where Outlaw is) for $70 2-day, and you "offered" to pick up $20 plus the original cost for ground that was bundled into purchase price, for shipping that you quoted as $120+? again, NJ isn't that far from MS, care to explain the $50 delta???

I gave you a chance to remedy this when i told you that you should pick up 2-day. you refused. that's your choice. this thread was my choice. and i stand by everything i wrote (check my feedback on how much customer service i give to those who buy from me).

hope it was worth it to you.

rhyno

I think that requiring that the ship to address be registered with the CC Company is a good idea. It's another layer of protection between you and a potential credit card thief. A few months ago, someone used my CC to purchase a 50" plasma from target.com. If I had not received a confirmation email from Target, I would not have known until I got my statement. It was being shipped to an address different than the billing address.

For those who think shipping only to the billing address is a bad policy, probable haven't figured out that this practice only exists because of fraudulent credit cards use.

I have a feeling these same people would be the first to cry bloody murder if their credit cards were fraudulently used because such limitations didn't exist.

Unfortunately, we all pay the price for the criminal acts of a the few.

Rhyno,

Seems Outlaw has you trumped, I noticed you neglected to tell us you were buying B-Stock and demnding Class A service, during the holiday season. Sorry it didn't work for you, but I suspect the email did come through, and you, as I have done likely deleted it as just another confirmation email and then later were behind the 8 ball so to speak....

A correction to my earlier post ...

In re-reading my post, I didn't mean to give the impression that Outlaw had to replace all its RR2150 receivers. My receiver was from one of the first production runs and it developed problems after about 6 months. Outlaw offered me a replacement on the spot. I did need to wait though until new stock came in, as the original factory had been "fired" as they couldn't keep up with demand. The new receiver has been in use for about 3 months now, is problem free, and sees daily use.

I felt that Outlaw handled my issue in a professional way and showed not only its faith in its product, but also in wanting to keep me as a customer.

Regards, Rich