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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
jafant's avatar
jafant
19,750 posts
 

wayneuncle

check out the Thiel Owners thread. There you will find many owners of the CS 3.7 who will be more than accommodating in sharing opinions on this model. You own very nice gear. I would like to read more about your Audio journey.

Happy Listening!

beetlemania
834 posts
 
I've heard the CS7.2 and 3.7 but a few years apart, different rooms, systems . . . Both are excellent, no doubt. The coax driver in the 3,7 is probably better than that in the 7.2. Makes sense given that it is a later model and would include more of Jim Thiel's advances. The increased rigidity with in the midrange diaphragm likely increases the range of pistonic behavior. The 7.2 almost certainly is better in the bass, going lower and probably also tighter.


jafant's avatar
jafant
19,750 posts
 
Where are ya - aolchris?
an update on your gear selection?
Happy Listening!
wayneuncle
12 posts
 
bettlemania thank you for the input! I could get a rough picture on their comparison. By the way, I remembered some sentence mentioned about the brightness of 3.7. I don't know if 3.7 needs more attention to be matched up with front end.
beetlemania
834 posts
 
I remembered some sentence mentioned about the brightness of 3.7. I don't know if 3.7 needs more attention to be matched up with front end.
Perceived brightness with the 3.7s (and other Thiel models) probably says more about the partnering equipment than the speakers. They are high-resolution, low distortion designs. The CS3.7 coax, in particular, has break-up modes well out of the operational range. The pistonic behavior will reproduce the signal with excellent fidelity. Flaws in upstream components are revealed but many listeners just assume the problem is the speakers! Most Thiel models are well-known for demanding powerful amplifiers but please make sure to also use high quality!
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