Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?


  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
Indeed, under the helm of Mr. Rob Gillum, Thiel speaker owners can continue to receive parts and customer service as above.
Thank You for sharing- usaltus.
Happy Listening!
Nice to have other cs7.2 and thiel owners here! I have a pair of 2_2 and 7.2. Like Chris, I have some Japanese gears, as well as American gears. I am now using Linn DS or Sony R1 with sonic frontiers dac as source. I had tried several pre-amplifier, included mark levinson ml-26s, ml-1, luxman c-08, yba 1-alpha. Now I feel that yba 1-alpha with accuphase m-1000 is the choice. I also recommend MIT cables to pair with thiel. I would like to see more owners to share their gears with 7.2. I am also wondering about the sound of 3.7. Is it better than 7.2 or 5i? Is moving from 7.2 to 3.7 an upgrade?

wayneuncle

check out the Thiel Owners thread. There you will find many owners of the CS 3.7 who will be more than accommodating in sharing opinions on this model. You own very nice gear. I would like to read more about your Audio journey.

Happy Listening!

I've heard the CS7.2 and 3.7 but a few years apart, different rooms, systems . . . Both are excellent, no doubt. The coax driver in the 3,7 is probably better than that in the 7.2. Makes sense given that it is a later model and would include more of Jim Thiel's advances. The increased rigidity with in the midrange diaphragm likely increases the range of pistonic behavior. The 7.2 almost certainly is better in the bass, going lower and probably also tighter.


Where are ya - aolchris?
an update on your gear selection?
Happy Listening!